Live

Ticket Queue

AI Orchestrator active · Last sync 10:17:44 UTC

P1 / P2 Open Tickets

4critical
+2since yesterday

2 Security Incidents require immediate attention

AI Resolution Rate

54.3%
-3.1vs last 7 days

Tickets resolved without human escalation

SLA Compliance

87.2%
+1.4vs last 7 days

Within SLA across all open tickets

Mean Time to Escalate

18m 22s
-2.1min vs last 7 days

Average AI triage-to-handoff time

Awaiting User Info

3
SLA clocks paused

AI waiting on reporter response

KB Hit Rate

61.8%
+4.2vs last 7 days

Tickets matched to known-issue KB articles

Total Open Tickets

11
across all priorities

Active in queue right now

Ticket Volume by Type

7-day rolling · May 25 – May 31

Incident
Request
Change
Security
Problem

AI vs Manual Resolution

7-day · tickets closed

AI
Human

Active Queue

11 tickets · sorted by priority

TitleTypeAI ActionSourceAssignedActions
TKT-2024-0891Production database cluster unreachable — all write operations failing

PagerDuty Webhook

Security IncidentP1
Step 10/15
ESCALATE TO HUMAN L1
20m 40s
Monitoring Alert
PS
Priya
09:42
TKT-2024-0892Suspected unauthorized access — AWS IAM credentials exposed in public GitHub repo

Tariq Al-Rashid

Security IncidentP1
Step 7/15
ESCALATE TO HUMAN L1
8m 00s
Email
SC
Sofia
10:02
TKT-2024-0893CI/CD pipeline failing — Docker build error on Node.js 20 upgrade

Nadia Okonkwo

IncidentP2
Step 4/15
PAUSE AWAITING USER INFO
4h 0m
Jira
Unassigned09:15
TKT-2024-0895Recurring memory leak in payment-service pod — OOMKilled every 6-8 hours

Datadog Alert

ProblemP2
Step 12/15
—
6h 0m
Monitoring Alert
DV
Dmitri
22:10
TKT-2024-0898SSL certificate expiring in 6 days — api.company.com

Certbot Monitor

IncidentP2
Step 3/15
AI PROCESSING
12h 0m
Monitoring Alert
Unassigned10:10
TKT-2024-0900Kubernetes node NotReady — k8s-worker-07 disk pressure threshold exceeded

Prometheus Alert

IncidentP2
Step 10/15
ESCALATE TO HUMAN L1
2h 43m
Monitoring Alert
SC
Sofia
09:55
TKT-2024-0894Request: Provision new Azure AD group for ML Engineering team

Kwame Asante

RequestP3
Step 13/15
PENDING USER VALIDATION
8h 0m
Jira
MK
Marcus
14:22
TKT-2024-0896Change request: Upgrade Elasticsearch cluster from 7.x to 8.x

Aisha Mensah

Change RequestP3
Step 6/15
ESCALATE TO HUMAN L1
18h 0m
Jira
Unassigned08:30

Showing 1–8 of 11 tickets